Continental Airlines Lost my Luggage last Nov. 11/06. To date, they have NOT located it nor have they compensated me for my loss. I was promised by the Lost luggage complaints dept that they will do their best to locate it. Christmas is around the corner and I had all my good suits in that luggage-(I was going on a cruise). Everytime I called their office, i was informed that they will be sending me a claim form and I have not received it until now. I have been given the run around, so I want to send a letter of complaint to the Chief of continental, maybe I can get the service I deserve. i am prepared to send the documents proving my loss. I will NEVER fly continental again. I am so upset with the treatment I have been receiving.
I would appreciate assistance immediately as I have no decent clothing left. for the coming holidays. I want to be compensated for the loss,inconvenience and suffering. i shall await for your reply. Thanks
Continental Airlines, Inc.
1600 Smith Street
Dept Hqseo
Houston, TX 77002
United States – Map
Phone: 713-324-2950
Fax: 713-520-6329
Attn: Mr. Lawrence W. Kellner
Chairman, Chief Exec. Officer, Member of Fin. Committee and Member of Exec. Committee
Good luck!
Customer Care – HQSCR
Continental Airlines, Inc.
P.O. Box 4607
Houston, TX 77210-4607
This is the same address as corporate HQ, so I imagine you could address a separate letter to the CEO (Lawrence W. Kellner) c/o the same address. Good luck!